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Our Core Values

We model Rich Products’ core values to Do What’s Right, Innovate, Be the Trusted First Choice and more. We also live by the “Rich Promise” to Treat our Customers, our Associates and our Communities the Same Way. Like Family.

We also share Rich Products’ commitment to delivering an exceptional customer experience. We are dedicated to exceeding our customer’s expectations and delivering with speed, character and insight.

Delivering Travel Services with Insight

We provide extensive industry knowledge and experience, research and analyze travel trends, and put this insight into action for our customers.

Delivering Travel Services with Speed

We are creative problem solvers, responding and delivering solutions with urgency. We strive to anticipate opportunities and potential issues to manage seamless travel for our customers.

Delivering Travel Services with Character

We have a strong sense of honesty, integrity and doing what’s right. We deliver on our promise and are committed to meeting our customer’s needs and exceeding expectations.

Certifications & Partnerships

To bring our customers the very best travel and meeting management services and experiences around the world, we have partnered with industry leaders to drive efficiency and leverage best practices.

The Travel Team is a member of Virtuoso®, the leading global network specializing in luxury and experiential travel, which comprises the top leisure travel agencies in North America, Latin America, the Caribbean, Asia-Pacific, Europe, Africa and the Middle East. Our membership in Virtuoso opens a world of private access and exclusive travel experiences and unparalleled value to its clients, resulting in bespoke itineraries offered by the world’s best providers of upscale travel and direct access to a portfolio of more than 2,200 of the world’s finest hotels, resorts, spas, cruise lines, airlines, tour operators and premier destinations.

Service Organization Control (SOC) Type II Compliance

As part of The Travel Team’s ongoing commitment to protect our customers and their data, we have partnered with the accounting firm Freed Maxick to achieve Service Organization Control (SOC) 2 Type II Compliance in 2017. This audit demonstrates assurance about the organizational controls The Travel Team has in place relevant to customer security, privacy, processing integrity, and confidentiality.

Professional Partnerships:

The Travel Team is a(n):

  • SAP Concur Elite Partner
  • Member of the Commonwealth Business Travel Group
  • Premium member & Corporate Advisory Council member of ASTA – American Society of Travel Advisors
  • Member of BTC – Business Travel Coalition
  • Member of GBTA – Global Business Travel Association
  • Member of IATA – International Association of Travel Agents
  • Member of CLIA – Cruise Line International Association
  • Member of ARC – Airline Reporting Corporation
  • Certified member of TICO – Travel Industry Council of Ontario
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